FAQ

This is my first service, is there anything I need to know or do?

*Know that due to the Covid-19 updated protocols that are now in place for health and safety, you must bring your own mask with you to your appointment which you will be required to wear throughout your session (adjustments for type of service will be considered/reviewed during appointment making process). Your temperature will be taken and you will be required to sanitize your hands (with provided sanitizer) upon arrival and before entering the treatment space. If you do not bring a mask you will be required to reschedule your appointment. An additional set of intake questions will be given relating specifically to Covid-19 protocols that need to be completed even if this is not your first visit. Payment for services is strongly recommended to be contactless, but those without the ability to pay in this manner can still pay with cash or check. All recommended FSMTB (Federation of State Massage Therapy Boards) guidelines for operating are in effect to do our best to ensure your safety during your appointment.

Know that if you appear intoxicated or under the influence of any illegal substance you will have to reschedule the appointment and will fall under the payment responsibility policy for rescheduling within 24 hours notice.

Know that at any time if any inappropriate comments/gestures are made that I will stop the service and you will be asked to leave and you will be charged for the service you have scheduled. Services are strictly therapeutic.

Know that aromatherapy is complimentary for your service if you choose and a list of oils is available upon request.

Do inform me prior to your appointment if you have any allergies to any oils, incense, etc. so that the environment can be addressed.

Do print and complete the Client Intake Form and bring with you to your appointment.

If you are open to having breast massage (they’re part of your body too!) as part of your service please be sure to also print and complete the Breast Massage Intake Form as well that’s included with the link.

You may also email it if you are planning to have aromatherapy for your session since prior notice is needed because essential oils are not kept onsite.

I bought/received a product/gift certificate etc. and want to return it for a refund, is that possible?
Of course, if you are the purchaser a refund is optional. If you received the product/gift certificate then a credit for services/products equal in value will be issued. Unfortunately, in the case of actual products, only credit can be issued regardless of who’s returning it.

What types of payment are accepted?
Cash, credit, check & most forms of other electronic payment (PayPal, Venmo, etc.)

Do you accept insurance?
At the present time insurance claims for body/energy work need to be filed by the client to determine whether your carrier will reimburse your costs.

Is parking available?
On street parking is available

Do you offer outcall appointments?
Outcall appointments are scheduled on a case by case basis and do cost more than if you are seen in my office. Contact me with your specific needs.

What if I need to cancel my appointment?
There is a 24 hour notice for canceling or rescheduling appointments. As a new client, when you schedule your appointment a credit or debit card number is taken to hold your appointment, if you do not cancel or reschedule your appointment within 24 hours prior to the time of your appointment your card will be charged for whatever service you have scheduled. *Note, due to Covid-19 any appointments that are cancelled because of symptoms related to possible exposure with the virus ONLY, no charge will be made for cancelling.

For existing clients: if you do not reschedule or cancel your appointment with 24 hour notice and do not appear for your appointment (except for true emergencies) you will need to resolve the balance owed before scheduling another appointment, except for issues relating to Covid-19 (see note above).