FAQ

This is my first massage, is there anything I need to know or do?
Know that if you appear intoxicated or under the influence of any illegal substance you will have to reschedule the appointment and will fall under the payment responsibility policy for rescheduling within 24 hours notice.

Know that at any time if any inappropriate comments/gestures are made that I will stop the massage and you will be asked to leave and you will be charged for the service you have scheduled. Massages are strictly therapeutic.

Know that aromatherapy is complimentary for your service if you choose and a list of oils is available here – YOU’LL NEED TO LET ME KNOW BEFORE YOUR APPOINTMENT IF YOU WANT ESSENTIAL OILS SINCE THEY ARE NOT KEPT ONSITE.

Do inform me prior to your appointment if you have any allergies to any oils, incense, etc. so that the environment can be addressed.

Do print and complete the Client Intake Form and bring with you to your appointment.

If you are open to having breast massage (they’re part of your body too!) as part of your service please be sure to also print and complete the Breast Massage Intake Form as well that’s included with the link.

You may also email it if you are planning to have aromatherapy for your session since prior notice is needed because essential oils are not kept onsite.

I bought/received a product/gift certificate etc. and want to return it for a refund, is that possible?
We do not offer refunds, only company credit or exchanges for services/products equal in value.

What types of payment are accepted?
Cash, credit, check & PayPal.

Do you accept insurance?
At the present time insurance claims for body/energy work need to be filed by the client to determine whether your carrier will reimburse your costs.

Is parking available?
On street metered parking is available on Morewood (the street that intersects with Baum at the corner where The Design Center is located) and surrounding streets for most times of the day/evening. There is a garage that is connected to The Design Center that you may park in during business hours during the week. If you park in the garage please be sure to ask for a token for exiting.

Do you offer outcall appointments?
Outcall appointments are scheduled on a case by case basis and do cost more than if you are seen in my office. Contact me with your specific needs.

What if I need to cancel my appointment?
There is a 24 hour notice for canceling or rescheduling appointments. As a new client, when you schedule your appointment a credit or debit card number is taken to hold your appointment, if you do not cancel or reschedule your appointment within 24 hours prior to the time of your appointment your card will be charged for whatever service you have scheduled.

For existing clients: if you do not reschedule or cancel your appointment with 24 hour notice and do not appear for your appointment (except for true emergencies) you will need to resolve the balance owed before scheduling another appointment.